FAQ

1. Do you offer free shipping?

Yes! We offer 100% free standard shipping on all orders, no hidden fees at checkout.

2. How long does delivery take?

Shipping times depend on your country:

Country	Estimated Delivery Time
🇺🇸 United States	11 – 18 business days
🇬🇧 United Kingdom	5 – 10 business days
🇨🇦 Canada	7 – 10 business days
🇦🇺 Australia	6 – 10 business days

3. Do I have to pay customs or import taxes?

Any customs duties, import taxes, or additional fees charged by your country are the responsibility of the customer. These charges are not included in the product price.

4. What payment methods do you accept?

We currently accept PayPal only. It’s fast, easy, and secure, you can pay using your PayPal balance, linked bank account, or card through PayPal.

💡 Prices are displayed in your local currency for your convenience, but payment will be processed in US Dollars (USD) via PayPal.

5. Is my payment safe?

Absolutely. We use PayPal, which protects your payment and personal information. We never see or save your card details.

6. How can I track my order?

After we ship your order, we’ll send you a tracking number by email. You can use it to check where your package is.

7. When will my order ship?

We ship orders in 1–3 business days. You’ll get an email when your order is on the way.

8. Can I return or exchange a product?

Yes, you can return the product within 30 days if you are not satisfied.

We have a fair return policy:

If the item is damaged or incorrect, we’ll cover the return or replacement.

If you changed your mind, return shipping is at your expense.
Items must be unused and in original condition.

9. What if I receive a damaged or wrong item?

Please contact us within 7 days of receiving the item and send clear photos of the issue. We’ll take care of everything and send a replacement or full refund.

10. How do I contact you?

For any questions or support, you can reach us at:
📩 contact.bubupop@gmail.com